All of our items, both standard-size and custom-sized dresses, are made to order (we do not stock any off-the-rack dresses).
For unpaid orders, you may cancel it at any time. All unpaid orders would be cancelled automatically after 30 days.
After you place an order and pay for it, we review the order and assign to our tailors. You will receive a notification email as soon as we begin the tailoring. The processing time is about 8-15 days.
If you would like to cancel your order before or during tailoring, your refund is calculated on the basis of rules below:
Product purchase price
Cancelled before tailoring starts
Cancelled within 24 hours upon start of tailoring
Cancelled within 24 to 72 hours after tailoring starts
Cancelled after 72 hours from start of tailoring
* Once the order has been shipped, it cannot be cancelled.
* Rush fee will not be refunded after 72 hours from start of tailoring.
If you decide to cancel your order, please send an email immediately to our customer service department at:[email protected], Please include your order number and a valid reason for cancellation. Our customer service representatives will then calculate your refund, according to the date/time of receiving your email, and will do their best to help you halt the dress tailoring, and return the refund to your payment account.